Valunation believes in continuous improvement and we encourage and empower our staff to exceed expectations wherever possible. To ensure a consistently high standard of performance and service, we regularly scrutinise our operations and seek customer feedback .
We also provide every employee with the opportunities and advice required to ensure job satisfaction and productivity. This means we recruit and retain well-qualified professionals who are keen to offer first-class services.
By fostering a ‘can do’ attitude and providing in-house training, we support our staff in gaining the professional qualifications (through RICS) that the industry and our customers expect.
Accreditation
The ISO 9001:2015 Certification is an international standard related to quality management.
To meet the requirements of the standard, we take a systematic approach to managing our business processes. Independent third-party specialists regularly assess this approach, to ensure we continue to qualify for certification.
Quality Policy
Valunation Chartered Surveyors is one of the UKs major independent residential survey and valuation firms. It is part of Spicerhaart, an integrated property group incorporating the largest independently owned residential sales and letting branch network in the UK.
Valuation is committed to conducting its operations in a planned and systematic way, to meet all current and applicable regulatory and compliance obligations to safeguard the quality of our products and services.
Our Quality objectives are:
- Embedding excellence in processes and best working practices, to support our goal of continual improvement.
- Carrying out all our valuations and surveys in accordance with the RICS regulations and individual lender guidelines whilst adhering to RICS RICS professional standards at all times.
- Complying with client-led service level agreements.
- Ensuring all our surveyors comply with their continuing professional development requirements to ensure the highest level of competence.
- To continually improve the quality of our outputs by robust monitoring and technical auditing.
- To actively support the well-being of all of our staff by encouraging safe working practices which will sustain the high quality of outputs and the achievement of our service level agreements.
- That at least 85% of our customers are recommending us to their friends and family, which is monitored by effective client communications and feedback that is acted upon in a meaningful way.
- To continue to run our business in full compliance with the requirements of our ISO 9001:2015 accreditation.
All of our managers and employees understand that they are individually accountable and responsible for compliance with the management system and that they strive to perform their role to deliver a consistently high standard of service and product delivery.
These quality objectives are communicated to all staff, are monitored through our performance management systems, are reviewed regularly and are available on our website. Failures to comply are acknowledged, recorded and, where appropriate, remedial action is taken through training and / or disciplinary action.
The Directors routinely review our Quality Policy and all other policies every two years and the outputs from our monitoring and review and take action when necessary to ensure that it is fit for purpose in maintaining quality and supporting continual improvement.
Simon Davies
Technical Director
Valunation
Charity
Valunation supports the Magic Moments children’s charity.
Founded in 1998, Magic Moments helps children suffering life-limiting illnesses, as well as their families. Every year, the charity organises “magic moments” for children up to the age of 19.
To date, it has raised in excess of £750,000.
